1. Introduction
GutterMaster Pro LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our contractor matching service, or contact us by phone or email. By using our service, you consent to the data practices described in this policy.
We operate as a free homeowner matching service, connecting individuals seeking gutter services with independent local contractors. In order to facilitate these connections, we collect certain personal information necessary to match you with suitable professionals in your area.
This policy applies to all information collected through our website (guttermasterpro.com), through phone inquiries, and through any related services we provide. If you do not agree with the terms of this Privacy Policy, please do not use our service.
2. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our website. The types of information we may collect include:
Personal Information You Provide
- Contact Information: Name, email address, phone number, and home address or ZIP code.
- Service Information: Details about the gutter service you need, including the type of work, property type, timeline, and any specific requirements.
- Communications: When you contact us by phone, email, or through any form on our website, we retain records of those communications.
Information Collected Automatically
- Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Usage Data: Pages you view, links you click, time spent on pages, referring URLs, and other site interaction data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies. Please see our Cookie Policy for full details.
- Location Data: General geographic location based on your IP address, or more precise location if you grant permission.
3. How We Use Your Information
GutterMaster Pro uses the information we collect for the following purposes:
- Service Delivery: To match you with appropriate local gutter contractors based on your service needs, location, and timeline.
- Communications: To contact you regarding your request, follow up on your experience, and provide customer support.
- Contractor Sharing: To share your contact information and project details with up to three matched contractors so they can reach out with quotes.
- Service Improvement: To analyze usage patterns, improve our matching algorithm, enhance website functionality, and develop new features.
- Marketing: To send you promotional communications about related home services, if you have opted in. You may opt out at any time.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
- Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
4. Sharing of Your Information
We do not sell your personal information to third parties for their own marketing purposes. However, we do share your information in the following circumstances:
- With Matched Contractors: When you request service matching, we share your name, phone number, address/ZIP code, and project details with the local contractors we match you with. These contractors are independent businesses and have their own privacy practices.
- With Service Providers: We use third-party vendors to help us operate our website and business, such as web hosting providers, analytics services, email platforms, and CRM systems. These parties are contractually obligated to use your data only as directed by us.
- For Legal Reasons: We may disclose information if required by law, court order, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of GutterMaster Pro, our users, or others.
- Business Transfers: If GutterMaster Pro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in the applicable privacy policy.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. This includes essential cookies required for site functionality, analytics cookies that help us understand how visitors use our site, and marketing cookies used to deliver relevant advertisements.
You can manage your cookie preferences through our Cookie Consent banner or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For complete details, please review our Cookie Policy.
6. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, access controls limiting who within our organization can access personal data, regular security assessments, and employee training on data protection.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it. In most cases, basic contact and service request information is retained for up to 3 years after your last interaction with us.
8. Third-Party Links
Our website may contain links to third-party websites, including contractor websites and partner platforms. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
10. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request deletion of your personal information, subject to certain exceptions.
- Opt-Out of Marketing: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any such email, or by contacting us directly.
- Do Not Sell: California residents have the right to opt out of the sale of personal information. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).
To exercise any of these rights, please contact us at support@guttermasterprollc.com or call (866) 922-0119.
11. California Privacy Rights
California residents are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising their privacy rights. To submit a California privacy request, contact us at the information provided below.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- GutterMaster Pro LLC
- 5120 Woodway Drive, Suite 200, Houston, TX 77056
- Phone: (866) 922-0119
- Email: support@guttermasterprollc.com